Cancellation and Refund Policy

Version 2026-09

This page explains how cancellation and refunds work for the e-kariyerim Pro plan.

Scope

These terms apply to the monthly and yearly periods of the e-kariyerim Pro plan and form an integral part of the Distance Sales Agreement. Payments are taken through PayTR; refunds are made only through PayTR too.

Seven days, no questions asked

Within 7 days of the payment date you can ask for a full refund without giving a reason: the whole amount goes back and your Pro plan ends. This is a right e-kariyerim grants you on top of the law, independent of the statutory withdrawal right being waived because you consented to the service starting at once.

Cancellation

There is no automatic renewal and no card is stored; nothing is charged at the end of the period. You do not need to do anything to stop the plan, it simply ends when the period runs out. An order closed before the payment window completed, or one the bank did not approve, is never charged.

How to request a refund

Two ways: • From within the app: the "Request a refund" button next to the payment under Settings › Plan and payments. • By e-mail: write to support@ekariyerim.com with your order number (shown under Settings › Plan and payments). No reason is needed in the first seven days; after that a short explanation is enough.

Review

We reply to your request within 3 business days at the latest; the outcome is e-mailed. Requests within seven days are approved as they are; later ones are settled by the calculation above.

How the refund is made

An approved refund goes back through PayTR to the card you paid with; depending on your bank it appears within 3–10 business days. No refund is made to another card, another account or in cash.

Refunds after seven days

You can still ask for a refund after the seven days; the time you used is then deducted and the rest is refunded. The calculation: amount paid × remaining days of the period ÷ total days of the period. Example: a refund requested on day 10 of a ₺299 monthly plan is about ₺199. Your Pro plan ends the moment the refund is made — you are getting the remaining time back as money. Once the period is over there is nothing left to refund.

Pro after a refund

With every refund your Pro period is wound back in proportion to the amount refunded: all of the period that payment added for a full refund, the remaining time for a refund after seven days. Time from other payments is kept. Your data (criteria, posting lists) is not deleted; if you go Pro again you continue where you left off.

Contact

For refund and payment questions: support@ekariyerim.com. Include your order number; writing from your account's e-mail address speeds things up. Phone: +90 266 265 45 99.